PRIVACY POLICY

Allcoast Locksmiths – Gold Coast, QLD
Effective Date: November 2025

Allcoast Locksmiths is committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth).

1. WHAT INFORMATION WE COLLECT

We may collect personal information when you:
Submit a contact form or quote request on our website

Call or email us for service
Book an appointment or make a service enquiry
Interact with us on social media or review platforms

This may include:
Your name
Phone number
Email address
Residential or job address
Details about the service you require
Payment details (TBC by Ross if payments are collected online)

2. How We Use Your Information

We use your information to:
Provide locksmith services
Respond to enquiries or quote requests
Improve our website and customer service
Contact you with updates or service follow-ups
Meet legal or regulatory obligations
We do not sell or rent your personal information to third parties.

3. Storage & Security

Allcoast Locksmiths takes reasonable steps to protect your data from loss, unauthorised access, misuse or disclosure. Information may be stored in:
Secure cloud systems (TBC by Ross)
Encrypted local databases or devices
Email or booking systems used by the business

4. Third-Party Services

We may use trusted third-party services (e.g. web hosting, analytics, payment platforms) which may collect data in accordance with their own privacy policies. These providers are selected for their compliance with Australian privacy laws.
TBC by Ross – list specific platforms used (e.g. Stripe, Google Analytics, Mailchimp, etc.)

5. Accessing or Updating Your Information

You may request access to or correction of your personal information by contacting us at:
Email: allcoastlocksmiths@hotmail.com

6. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve your browsing experience. This helps us understand how users interact with our site and tailor content accordingly.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Allcoast Locksmiths
15 Konda Way, Robina QLD 4226
0406 333 300
allcoastlocksmiths@hotmail.com